On Demand CRM Software - Right Now
RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more.
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The Google model and B2B
Earlier this month my friends at Postini-Google announced they were dropping prices for their signature anti-spam service by up to 90% - down to $3 - $12 per user per year, from $35 per user per year. This would seem to be consistent with the Google...
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Conventional wisdom on CRM requirements doesn't wo
The final major flaw with the functionality led approach to CRM requirements gathering is the Rumsfeldian notion of the unknown unknowns. Users, who invariably haven’t used CRM technology before, are expected to articulate a complete vision of what...
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