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Gmail Outage Raises Concerns for Small Business

Latest Gmail Outage Raises Concerns for Small Business Sometimes, your greatest assets can become costly liabilities. Google's remarkable success and rapid growth over the past few years may have set the bar too high for customer expectations of their applications, particularly Gmail. A recent outage on the popular email server, which is in a SAAS format (Software as a Service), caused thousands of headaches when users went an entire day without functional Gmail. Google's credibility took a hit.


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Creativity for Left-Brained People


As a systems-thinking, ridiculously rational INTP, I canít tell you how many times Iíve been told to, ďStop overthinking!Ē After all, rational thinking isnít naturally associated with creativity. I admittedly find it difficult to act on creative...

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Search experiments, large and small


In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...

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